Terms and Conditions

1.What this document covers

The purpose of these Terms and Conditions is to set out the conditions of use of the online store available on the gluxshop.hu website, and the rights and obligations of the Seller and the Buyer.

Orders placed in the web store are governed by these Terms and Conditions. By completing an order, the buyer accepts the conditions set out here.

2.The ordering process

The purchase process in brief:

• The buyer places the selected product in the basket by pressing the “Add to basket” button.
• On the checkout page they enter their delivery and billing details.
• The buyer chooses the payment and delivery method that suits them from those available.
• The order becomes final when the “Complete order with payment” button, or an equivalent button, is pressed.
• The system sends an automatic email confirmation that the order has been received.

Confirmation of an order does not automatically mean final confirmation that the order can be fulfilled, in particular in case of an incorrect price, a stock discrepancy, a technical error or incorrect buyer details.

3.Payment methods

The payment methods currently available in the web store are shown on the checkout page.

• Online card payment
• Cash on delivery – where available for the given order
• Apple Pay – where available on the given device and with the given payment provider
• PayPal – where available on the checkout page
• Payment on collection in person – where available at the given pickup point

The availability of payment methods may change from time to time, and may depend on the order value, the delivery method or technical conditions.

4.Delivery, fulfilment and logistics partners

In fulfilling, storing, packing, preparing for dispatch and delivering orders, the Seller is entitled to use the services of external logistics, fulfilment and courier partners.

MetaBox Fulfillment Kft. and other logistics partners are service providers involved in fulfilling the order. The buyer's contractual partner remains Glux Solutions Kft.; the logistics or fulfilment partner is not the seller of the product.

Parcels are actually delivered by the courier, pickup-point or postal partner selected with the order or available in the destination country.

The delivery methods and charges currently available are always shown on the checkout page before the order is completed. Shipping charges may vary depending on the delivery method chosen, the destination country, the pickup point, the order value and current promotions.

Domestic delivery time: for orders placed on a working day before the daily processing cut-off, in-stock products are usually delivered on the next working day (next-working-day delivery), provided the order has been processed without obstacles. Orders placed on a non-working day or after the processing cut-off are processed from the next working day.

Delivery times are indicative. With a higher order load, during holiday periods, courier disruptions, incorrect address details, a full pickup point, customs clearance or other external circumstances, delivery may take longer.

5.International delivery, orders from outside the EU and import costs

For an international order, the delivery time and the shipping charge may differ by country. The available delivery methods and their current charges are shown on the checkout page before the order is completed.

For delivery to a country outside the EU, further costs may arise during delivery under the local rules of the destination country. Such costs may in particular be customs duty, import VAT, a customs clearance fee, an administration fee or another local charge applied by the delivery partner.

These charges are not applied by the Seller, but by the authority, the customs agent or the delivery partner of the destination country. The amount of such charges may differ by country, so the Seller cannot always determine them precisely in advance.

For an order from outside the EU, the order total – in the absence of express information to the contrary – does not include any local customs duty, import VAT, customs clearance fee or other official or carrier charge that may arise. Payment of these may fall on the recipient or the buyer.

For delivery to Switzerland the parcel may qualify as a non-EU consignment, so the Swiss customs authority or the delivery partner may apply further customs clearance, import VAT or other local charges. These charges are not paid to the Seller and are not always included in the total paid at the time of ordering.

Before placing an order from outside the EU, please check the current import and customs rules of the destination country.

6.Product prices, incorrect prices

The prices shown in the web store are gross prices that include value added tax, where VAT applies to the sale in question.

The prices shown do not include any shipping charge, cash-on-delivery fee, non-EU import cost, customs duty, customs clearance fee or other local charge that is not applied by the Seller.

If an incorrect price appears in the web store — for example an obviously mistaken price, a price of 0 Ft or a disproportionately low price — the Seller is entitled to cancel the order or to agree the correct price with the buyer.

7.Warranty of conformity

The buyer has warranty rights under the Hungarian Civil Code and the applicable consumer protection rules.

In case of defective performance the buyer may assert the following claims, subject to the statutory conditions:

• repair or replacement,
• a price reduction,
• withdrawal.

Reporting a fault and handling it: ugyfelszolgalat@gluxshop.hu

For warranty matters relating to the LinX CGM sensor, the warranty terms and the claim form are available on the following page: https://gluxshop.hu/pages/linx-cgm-garancialis-feltetelek

8.Right of withdrawal

For a buyer who qualifies as a consumer, the buyer has a right of withdrawal without giving a reason within 14 days of receiving the product, subject to the conditions set out in the applicable legislation.

The right of withdrawal cannot be exercised for a sealed product that cannot be returned after opening following delivery for health protection or hygiene reasons. Such a product may in particular be an opened or used sensor, a health product or a hygiene accessory.

Reporting a withdrawal or a return request: https://gluxshop.hu/pages/garancialis-igenybejelentes

In case of withdrawal, the direct cost of returning the product is borne by the buyer, unless the Seller provides otherwise or expressly undertakes the cost of return.

9.Data processing

The Seller processes buyers' personal data in accordance with the applicable data protection legislation. The detailed rules of data processing are set out in the Privacy Policy: https://gluxshop.hu/pages/adatkezelesi-tajekoztato

In order to fulfil the order, the Seller may transfer the necessary personal data to the logistics, fulfilment, invoicing, payment and courier partners involved in fulfilment.

MetaBox Fulfillment Kft. may act as a logistics and fulfilment provider. The data transferred to it is limited to the data needed to fulfil the order, in particular the name, delivery address, phone number, email address, order identifier, contents of the order and the data needed for delivery.

The email address may also be processed for the purpose of a customer satisfaction survey and for direct marketing, which the buyer may object to using the Seller's contact details. Your email address may be stored as a data processor for the purposes of the questionnaire survey by Árukereső, Online Comparison Shopping Kft., 1074 Budapest, Rákóczi út 70-72.

10.Exclusion of liability and health information

The product descriptions, information sheets, blog articles and other information in the web store do not constitute medical advice, diagnosis or a treatment recommendation.

When using CGM devices and products related to blood glucose, the buyer is obliged to observe the product's user manual, its safety instructions and medical advice.

A CGM device on its own does not replace a medical diagnosis, treatment or the decision of a health professional. Before making a health decision or changing medication or insulin dosing, the buyer is advised to consult their treating doctor or a health professional.

11.Handling complaints

For a complaint, a question or any matter to be handled, customer service can be reached at: ugyfelszolgalat@gluxshop.hu

When making a complaint or raising a matter, please give the order number, the email address used for the order and a short description of the problem where possible.

Conciliation Board: https://www.bekeltet.hu

Online dispute resolution platform: https://ec.europa.eu/odr

12.Other provisions

The Seller is entitled to amend these Terms and Conditions unilaterally. The amended Terms and Conditions take effect when published on the website and apply to orders placed after they take effect.

In matters not regulated by these Terms and Conditions, Hungarian law applies, in particular the Civil Code, the consumer protection rules and the legislation on electronic commerce services.

Date of last update: 12 May 2026.