Shipping Policy

GluX aims to get ordered products to our customers quickly, safely and on transparent terms. The information below sets out the delivery conditions for orders placed in the gluxshop.hu web store.

1. Processing orders

We process incoming orders on working days. During processing we check the order details, prepare the products, then hand the parcel to the selected carrier partner or, in case of in-store collection, prepare it for the pickup point.

With a higher order load, on public holidays, during sales periods, in case of a technical fault, a stock discrepancy or a courier disruption, processing and delivery may take longer.

We may carry out the storage, packing and preparation for dispatch of orders through our own system, or by involving an external logistics partner. Our logistics and fulfilment partner: MetaBox Fulfillment Kft. Parcels are actually delivered by the courier partner selected with the order or available.

2. Delivery within Hungary

Within Hungary, orders containing in-stock products that are placed on a working day before the daily processing cut-off are usually delivered by the carrier partner on the next working day (next-working-day delivery), provided the order has been processed without obstacles. Processing of orders placed on a non-working day or after the processing cut-off begins on the next working day.

The exact delivery time may depend on the delivery method chosen, the time the order was placed, how busy the courier service is, and the given delivery address or pickup point.

Domestic delivery methods available

• Home delivery by courier
• Collection at a pickup point or parcel locker, where the given service is available
• In-store collection at the pickup points available on the checkout page

The delivery methods and charges currently available are always shown on the checkout page before the order is completed.

3. In-store collection

Where in-store collection is available, the buyer can choose the pickup point that suits them on the checkout page. The order can be collected once the buyer has received a confirmation or a collection notice about it.

For in-store collection, please wait for the notice that the order is ready to collect. The opening hours of the pickup point may differ from general customer service hours.

4. International delivery

For an international order the delivery time may differ by country and by delivery method. Delivery within the European Union usually takes a few working days, but the exact delivery time depends on the carrier partner's operation and on the destination country.

The charge for international delivery is shown on the checkout page before the order is completed. The system shows the current shipping charge on the basis of the given delivery address, country and available delivery method.

5. Orders from outside the EU, customs clearance and import costs

For delivery to a country outside the EU, further costs may arise during delivery under the local rules of the destination country. Such costs may in particular be customs duty, import VAT, a customs clearance fee, an administration fee or another local charge applied by the delivery partner.

These charges are not applied by Glux Solutions Kft., but by the authority, the customs agent or the delivery partner of the destination country. The amount of such charges may differ by country, so Glux Solutions Kft. cannot always determine them precisely in advance.

For an order from outside the EU, the order total – in the absence of express information to the contrary – does not include any local customs duty, import VAT, customs clearance fee or other official or carrier charge that may arise. Payment of these may fall on the recipient or the buyer.

Before placing an order from outside the EU, please check the current import and customs rules of the destination country.

6. Shipping charges

The shipping charge depends on the delivery method chosen, the delivery address, the destination country and the services currently available. The exact shipping charge is always visible on the checkout page before the order is completed.

In certain periods, or above a given order value, free shipping, discounted shipping or a promotional shipping option may also be available. The conditions for these are always set out in the given offer or on the checkout page.

7. Parcel tracking

Where parcel tracking is part of the delivery method chosen, the buyer may receive a notification from the carrier partner by email or SMS after the parcel is dispatched. How often the tracking information updates depends on the carrier partner's system.

Please note that tracking data does not always update immediately after the parcel is handed over.

8. Incorrect or incomplete delivery details

It is the buyer's responsibility to give accurate and complete delivery details when placing the order. With an incorrect, incomplete or inaccurate address, phone number, email address or pickup point detail, delivery may be delayed, may fail, or the parcel may come back to us.

If the buyer wishes to change the delivery address or the pickup point after placing the order, please contact us as soon as possible. We can only make the change while the parcel has not yet been processed or handed to the carrier partner.

9. Failed delivery and uncollected parcels

If delivery fails for a reason attributable to the buyer, or the buyer does not collect the parcel within the time available, the parcel may come back to us.

In case of a failed delivery or an uncollected parcel, our customer service will give information about the conditions of resending and any costs. The cost of resending may depend on the delivery method chosen and on the current shipping charges.

10. Damaged parcels

Please check the condition of the outer packaging when you receive the parcel. If the parcel appears damaged, please ask the courier for a report where possible, and take a photograph of the damage.

In case of a damaged parcel or a missing product, please contact us as soon as possible and send the order number, a short description of the problem and the photographs available.

11. Delayed delivery

The delivery times shown in the web store are indicative. Delivery may be delayed depending on the carrier partner's operation, how full the pickup points are, weather or traffic conditions, holiday periods, customs clearance or other external factors.

If the parcel does not arrive for longer than expected, please contact our customer service so that we can check the status of the order and the delivery.

12. Getting in touch about delivery questions

For a question about delivery, collection, parcel tracking or a delivery problem, you can contact us at:

• Email: ugyfelszolgalat@gluxshop.hu

For any matter to be handled, please give the order number, the email address used for the order and a short description of the problem where possible.

13. Amendment of this policy

Glux Solutions Kft. reserves the right to amend the shipping policy if the legal environment, the conditions of the carrier partners, the delivery methods available or the way the business operates change. The current delivery conditions can always be viewed in the shipping policy available in the web store and on the checkout page before the order is completed.