- Outer packaging damaged or deformed during transport.
- On opening a new applicator, the sensor is displaced and faulty operation can be seen.
- During use the adhesive tape does not stick properly and the sensor falls off early.
- In case of significant bleeding after application, because of which the sensor cannot be used or the glucose data shows a significant deviation, compensation may be provided on humanitarian grounds.
- Repeated "device error" alerts, interrupted glucose data, and a product fault confirmed after consultation with customer service.
- The sensor was applied to the body and then removed without customer service confirming a product fault, and after analysing the data the fault was traced back to a usage problem.
- If the usage time of the sensor purchased by the user (including a sensor worn during the trial period or received as a replacement) exceeds 15 days for Linx (14 days for Aidex), or if artificial damage occurred (for example a knock or a drop), the sensor has expired, or it is a demonstration product.
- Compensation is based on the total unused time of the faulty sensor. Once the remaining usage time adds up to 15 days (14 days for Aidex), we provide a new sensor.
- Compensation is claimed through the after-sales system of the MicroTech Cloud Platform, to which only official distributors have access; GluX is therefore entitled to handle warranty claims directly.
Questions and answers
- Outer packaging damaged or deformed during transport.
- On opening a new applicator, the sensor is displaced and faulty operation can be seen.
- During use the adhesive tape does not stick properly and the sensor falls off early.
- In case of significant bleeding after application, because of which the sensor cannot be used or the glucose data shows a significant deviation, compensation may be provided on humanitarian grounds.
- Repeated "device error" alerts, interrupted glucose data, and a product fault confirmed after consultation with customer service.
- The sensor was applied to the body and then removed without customer service confirming a product fault, and after analysing the data the fault was traced back to a usage problem.
- If the usage time of the sensor purchased by the user (including a sensor worn during the trial period or received as a replacement) exceeds 15 days for Linx (14 days for Aidex), or if artificial damage occurred (for example a knock or a drop), the sensor has expired, or it is a demonstration product.
- Compensation is based on the total unused time of the faulty sensor. Once the remaining usage time adds up to 15 days (14 days for Aidex), we provide a new sensor.
- Compensation is claimed through the after-sales system of the MicroTech Cloud Platform, to which only official distributors have access; GluX is therefore entitled to handle warranty claims directly.
Important: if you did not buy the product on gluxshop.hu, please submit your warranty claim to the shop, pharmacy or distributor where the purchase was made, and not directly to us.